GMC suspension investigation & audit
I review your suspension notice, account details, website and feed together to pinpoint the most likely causes — then give you a written list of prioritized findings.
Google Merchant Center support for ecommerce stores
I help ecommerce businesses investigate Merchant Center suspensions, fix website and feed issues, and prepare evidence-based review requests.
Website audits Feed troubleshooting Reinstatement support
Serving store owners in the USA, UK, Canada and beyond. Independent service — not affiliated with Google.
Problems I help with
Every account is different. I start by understanding exactly what Google flagged, then look for the evidence behind it.
Find the trust and transparency gaps that may be triggering a misrepresentation flag.
Mismatched names, addresses, phone numbers or emails across your site and account.
Missing attributes, invalid identifiers and item-level warnings that block eligibility.
Feed values that don't match what shoppers actually see on your landing pages.
Delivery costs, times or return terms that differ between your site and Merchant Center.
A rejected review or few attempts left means the next request needs careful preparation.
Not every case can be resolved. My role is to give you an honest assessment and a practical path forward where one exists.
Services
No ad campaign management. Just the work needed to understand your account issues and make your store and product data review-ready.
I review your suspension notice, account details, website and feed together to pinpoint the most likely causes — then give you a written list of prioritized findings.
A page-by-page check of your contact details, about page, checkout, shipping, returns, refunds and terms, so shoppers and reviewers see a clear, trustworthy business.
I work through item-level errors and warnings, required attributes, identifiers and data quality to improve product eligibility in Merchant Center.
I compare what your Shopify store shows with what Merchant Center receives — prices, availability, shipping and policies — and flag every mismatch.
Once corrections are in place, I help you prepare a factual review request and advise which supporting documents may strengthen it.
If Google's reply raises new questions, I help you interpret it and decide on sensible next steps before any further request.
How it works
Send your website and the exact suspension or disapproval message you received.
Get a clear report with prioritized findings, so you know what to fix first.
Implement the necessary corrections, then verify them against your site and feed.
Prepare and submit an appropriate review request when your account is eligible.
Google makes the final decision. My work focuses on identifying issues and helping you submit a well-supported request — the outcome of any review is determined by Google.
About
I help ecommerce businesses make sense of Merchant Center problems and decide what to do next. I take time to investigate each case properly — your notice, your website and your product data — rather than relying on templates or guesswork.
You'll get plain-English explanations, recommendations you can actually act on, and honest feedback about what is and isn't within your control.
View My Upwork Profile (opens in a new tab)FAQs
No. Google controls review decisions. My service focuses on identifying issues and helping you prepare a well-supported request.
Yes — and it's often the best time to do it. Reviewing your site and feed first helps make sure your next request addresses the real issues rather than repeating a previous attempt.
Yes. I check how your Shopify store data aligns with Merchant Center, including prices, availability, shipping and policy pages. Other ecommerce platforms are welcome too.
Your website URL, the exact suspension or disapproval message, and a summary of any previous review attempts. Screenshots of account notices can help. I never need your passwords, payment details or login credentials.
It depends on the issues found, how quickly corrections can be made, and Google's own review process. I can't promise a fixed turnaround, but I'll keep you informed at each stage.
Often, yes. An investigation is needed first to understand why the earlier request didn't succeed before I recommend any next steps.
Request a GMC Audit
Share the basics and I'll review your enquiry and reply by email with suggested next steps.
Prefer to talk it through? Tick "I'd like to discuss my case on Zoom" in the form and I'll reply to arrange a suitable time.
I'll review the details you shared and reply by email. If you requested a Zoom call, I'll suggest a time in my reply.
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